Delivery

Delivery times are as follows:

All items are handmade to order and will be delivered in 2-3 weeks. In exceptional cases we inform the client and take the right to ship goods in up to 45 calendar days. Please note that international post delivery may take longer during the holiday period.

If item is ‘special order’ we’ll provide a delivery estimate when you place your order.

Our courier DPD delivers Monday to Friday between 7.00am and 7.00pm. They will despatch your item as soon as it’s available and send you a text on the day of delivery with an estimated 1 hour delivery window. This text offers you loads of options, so you can also choose to:

  • Change the delivery day
  • Deliver to a specific safe place
  • Collect from your nearest DPD Pickup Shop
When ordering outside EU, please contact us to get detailed info about taxation, pricing and delivery: pulk@pulkdesign.ee

Returns

If the products you ordered doesn’t fit the order you placed, are damaged or in any other way doesn’t fit your needs, you have 14 days to let us know if you would like to return them.

PULK does not take back back special order products which are made especially for you.

To return a product please send us an e-mail (pulk@pulkdesign.ee), specifying the name of the product you would like to return, order number from the invoice and bank account details where you would like to get a refund to. Pictures of the damages in order to inspect it would also provide us more in-depth information to the issue.

If the returned item is not damaged and of the same quality as sent the refund is provided within 14 days after the items are received by us.

Products have to be in original package and should not be used.

Transport cost is paid by the customer unless the product has arrived at customer damaged or is different from the order placed. Shipping costs will not be refunded for uncollected items. We do not take responsibility for damages or losses due to the shipping, these damages will be refunded by the postal services company.